Helpdesk ICT Technician
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Location
Brussels Capital
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Sector:
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Job type:
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Salary:
Negotiable
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Contact:
Romain Bucken
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Contact email:
Romain.Bucken@volt.eu.com
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Job ref:
76511-ITBEL-RBU_1588588761
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Published:
Il y a 25 jours
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Duration:
32 weeks
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Expiry date:
2020-06-03
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Startdate:
30/04/2020
- Handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- Ensure the correct dispatching to the various technical departments
- Inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- Ensure a good follow-up of the interventions in the field
- Report recurring problems -provide support to colleagues to have a good impact on customer satisfaction
Your profile:
Technical skills
- Technical education in higher education or equivalent experience
- Office 365
Attitudes/Behavior
- Open and flexible
- Team spirit
- Creativity
- Self-sufficient
- Flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)
Languages
- Bilingual dutch and french
- Knowledge of English is an asset