PM/BA - Program / Change Manager
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Location
Brussels Capital
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Sector:
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Job type:
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Salary:
Negotiable
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Contact:
Astrid Destexhe
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Contact email:
Astrid.Destexhe@volt.eu.com
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Job ref:
77811-ITBEL-ASD_1611071731
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Published:
Il y a environ 3 ans
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Duration:
6 Months
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Expiry date:
2021-03-20
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Startdate:
1/02/21 - 31/07/21
As part of this role you will:
-Define a common Data Transformation story (generic + specific per stakeholder) and support its communication
-Define and execute a common change management approach and agenda - supervise change management initiatives within Key Initiatives (connecting the dots)
-Drive Customer service management - manage customer satisfaction - prepare service meetings per main common stakeholder group
Data transformation will impact the way of working for different profiles of data workers (e.g.: consumers, BI power users, data engineers). Consequently, you will assess and drive the change in all different programs for these people.
More detailed activities:
Storytelling
* Define the common story (USP) of Data Transformation
* Define common and specific stakeholders for Data Transformation
* Translate common story in a unified value creation track (generic and specific by stakeholder group)
* Translate planned deliveries in business value
* Translate the technical delivery roadmap into a value roadmap
Stakeholder management
* Manage expectations of different stakeholders
* Define generic and specific communication tracks
* Escalation point for stakeholders in case of unmet expectations
* Measure customer satisfaction
* External ambassador of Data Transformation
Change Management
* Close collaboration with the change managers of the different programs in the Data Transformation
* Bringing the different change plans in line with the above story
* Define training needs and data literacy approach
* Onboarding of operational teams and management
* Assess impact of new demand and projects on the change for data workers
Profile:
* Solid background in change management and communication (different communication channels)
* Telco expertise
* Excellent communication and presentation skills: EN, FR/NL (notions of the other), on executive level as well
* Affinity with data and analytics