I am currently partnering with a global pharmaceutical company who are recruiting for a Service Delivery Manager on an initial 6 month contract.
Duties will include:
Lead resolution for high priority incidents
Vendor relationship management for Global Commercial Applications and related services
Application management for Cvent and E-Pricing, and other applications as required
Standardise L1, L2 and L3 services, including change/release processes, service catalogues and KPI reporting
Implement standard service introduction for new applications, projects and services
Close alignment with partner IS teams, in particular infrastructure, service delivery and vendor management
Drive process excellence, continuous improvement, vendor governance and return on investment
Ensure alignment with global strategic supplier strategy and service management tools, such as ServiceNow
Any experience working with Veeva CRM would be highly desirable.
