Service Desk Consultant

Location: Belgium
Job Type: Contract
Specialisation: Information Technology
Salary: Negotiable
Reference: 78370-ITBEL-IBR_1618824460
Contact: Iris Brand
Email: email Iris
About the Job:

Description:

We are looking for a Service Desk Consultant for one of our clients based in Diest.

Responsibilities:

Your main responsibility will be supporting external customers. End users of customers will get in touch with you about different IT problems. Therefore, they use phone, e-mail, ticketing tools and chat software. Your mission is to prioritize and analyze the Incident and Service Requests. You aim for a high first call resolution, show a customer-centric approach and have excellent communication skills at any time. Next to these external customer activities, you will be supporting your internal colleagues with IT questions.

Required Qualifications:

Experience and Education:
- A strong interest in IT
- First working experience in a customer focused role

Soft Skills:
- You are an expert in communication.
- You show a customer-centric approach
- Capable to deal with stressful situations
- You are a dynamic person who is able to adapt to a large range of situations at any time

Technical Knowledge:
- Good understanding of Microsoft operating systems: Windows 10
- Good understanding of Microsoft Office 365: Teams, Outlook, Excel, Word
- Good understanding of pc-hardware: desktop, laptop, tablet, printing
- Basic understanding of networking: TCP/IP, WAN, WLAN
- Basic understanding of databases: Access, Oracle

Languages: English + FR/NL
Working Hours: 8:00 to 18:00
Location: Diest