Technical Project Engineer

Location: London, England
Job Type: Blijvend
Specialisation: Information Technology
Salary: £45000 - £55000 per annum + pension, holiday allowance etc
Reference: BBBH1850_1632411245
Contact: Connor Flannigan
Email: email Connor
Job Title : Technical Project Engineer

Location : Flexible

Purpose of the Job

To design, implement and manage the end to end project lifecycle from conception to handover to support, ensuring all deliverables are completed to the highest quality, time and budgetary constraints.

Main Duties and Responsibilities

1 Presales:
a Undertake technical reviews of the IT infrastructure of potential new clients, capturing sufficient data to enable the company to bid for business accurately.
b Recommend changes in the infrastructure for existing and potential new clients to meet the client needs
c Undertake the technical design for potential infrastructure changes, or other projects to enable a full costing to be undertaken
d Advise sales team about the requirements to deliver proposed client projects including, likely elapse time of the project, input needed from the client, risks, likely scheduling

Project Planning

a Ensure that all projects are well planned, taking into account reasonable timescales to complete the work, contingency, risk planning, resource availability and client expectations
b Carefully plan the technical and operational aspects of agreed projects, collaborating and communicating internally and where necessary with the client to ensure that all elements of the project have been incorporated into the plan and are well understood.

3 Project Implementation

3 Project Implementation

a Set clear project expectations and deliverables with the client to ensure a common understanding of the scope and metrics of the project as a baseline in accordance with the commercial agreement.
b Undertake technical implementation activities, either stand-alone for small projects or as part of a team for larger projects, either on client sites or remotely from the companies office
c Act as the main point of contact with clients on designated projects to manage expectations, provide regular project reporting and to support clients in the delivery of their own responsibilities within the projects
d Following project completion, ensure that all project work is carefully and fully documented and formally handed over to the Service Desk and Infrastructure teams
e Liaise with partners and vendors to ensure that they meet companies needs, co-ordinating all activity to provide a seamless service to the clients
f Manage all changes and exceptions from a logistical point of view, providing input into the Account Manager regarding commercials

4 Information Recording
a Log client infrastructure changes and other information accurately and fully in service desk system
b Keep accurate records of time worked on issues in Company's time recording system

5 Customer Service: a Interact professionally with customers and colleagues at all times, ensuring that the customer is fully satisfied with the service provided

6 Personal and Team Development
a Proactively manage own personal development through passing of partner certification exams and constantly developing technical knowledge through on the job enquiry.
b Coach and mentor other engineers to improve their technical knowledge and ability to resolve problems to enable issues to be resolved accurately.

7 Common Responsibilities:
a Maintain up to date knowledge of the companies operational procedures and Employee handbook and comply with the requirements
b Work collaboratively with team members
c Participate fully in company-wide initiatives d Undertake other duties as may reasonably requested by management

Person Specification

Education / Qualifications
* Likely to be degree educated
* May have or be working towards one of the following qualifications:
o MCITP Server or Enterprise Administrator qualification
o MCSD: Azure (Highly Desirable)
o MCSA: Office365
o ITIL Foundation

Knowledge and Experience
* Previous experience of implementing infrastructure projects
* Some experience/ exposure to solution design for simple projects
* Is likely to have managed at least one migration to Office 365
* Some experience of cloud solutions - eg moving servers onto Azure
* Good business communication skills
* Customer facing skills - ideally worked in an IT outsourcing / Consultancy environment with external customers.

Personal Qualities and Competences
Excellence Needed: Vital to role
* Customer Service
* Quality Focus
* Research & Evaluation
* Problem Solving
* Attention to Detail
* Decision Makin

Needed consistently: important to the role
* Commercial awareness
* Influencing & Persuasion
* Strong Oral and Written Communication
* Multi-Tasking
* Working under pressure
* Design and Implement Process
* External Representation
* Leadership of Others
* Negotiation

The Company What we can offer you
* Competitive salary depending on your experience and skills
* Learning environment working alongside experts in the latest technologies
* Special focus on training and development
* Exceptional career progression opportunities