Affordability and Collections Advisors

Location: Redhill, Surrey
Job Type: Blijvend
Specialisation: Bouw
Salary: £21000 - £22000 per annum
Reference: BBBH2263_1636564625
Contact: Chris Wethered
Email: email Chris
Our water utility client requires an Affordability & Collections Advisor for the Operations Contact Centre
The role is based in Redhill. Reporting to the Affordability and Collections Team Leader

You will handle enquiries covering all aspects of the services and strive to resolve all queries first time. You will identify and provide support to customers in financial hardship or requiring priority services through various tools and mechanisms available.

Duties include

-Handling customer enquiries relating to all aspects of service, with a particular focus on identifying those who may need financial and priority services support and therefore making a significant number of outbound calls
-Helping customers manage their account effortlessly
-Engaging with a range of customers and scenarios daily with a key focus on customer satisfaction and complaint prevention and resolution
-Negotiating with customers sensitively to identify and agree affordable repayment terms and/or debt preventative payment schemes
-Operating effectively within the Debt Collection process

The best Affordability and Collections Advisors are great listeners who are self-motivated, eager to learn and work well in teams.

Affordability & Collections Advisor Education

- Good written and verbal communication skills
- Background in debt collection processes and procedures is an advantage
- The ability to empathise with customers and understand their position
- At a minimum, GCSEs (or equivalent) including Maths and English Language at grade C or above

The benefits

- Life assurance
- Bonus scheme
- 23 days' holiday per year, increasing to 27 with service
- Give as you earn scheme
- Financial education, savings, and personal loans through Neyber
- Aqualibrium - our wellbeing programme including Mental Health First Aiders and free annual comprehensive health checks
- Simply Health Cash Plan, Surgical Choices and Rewards
- Confidential crisis support, counselling, and legal advice
- One day paid volunteering a year
- Discounts with our subsidiaries and Garage

Our water utility client requires an Affordability & Collections Advisor for the Operations Contact Centre
The role is based in Redhill. Reporting to the Affordability and Collections Team Leader