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The Customer Implementation Engineer is responsible to manage all technical aspects of Customer implementations engagements, including the configuration of the scoped program on the test and production platforms, providing support, leading test sessions and conducting training for new and existing Customers.
Purpose of the Job:
Responsible to configure new Customers on the pre-production and production platforms.
Responsible to configure new corridor relations for existing Customers.
Construction of test scenarios and supporting/execution of User Acceptance (UAT) and Soft production validation (PILOT) test sessions for new participants.
Guidance and assistance of new and existing Customers through the development and validation phases based on experience and the extended knowledge on endpoints.
Closely working together with the teams to report on progress of the UAT and PILOT sessions on regular intervals.
Identifies key barriers and core problems and applies problem-solving skills to deal creatively with difficult situations.
Essential Key responsibilities:
Provide the Customer with UAT and PILOT scenarios and documentation which match theirs and
business requirements based on the agreed implementation plan.
Support the development team (internal or third-party vendor) of the Customer during the testing phase of the Payment API connector (initial, pre-production and first step of production).
Verify if the developed or Receiving Partner API connector is compliant with the specifications during the validation phase, test and verify if the connector is compliant during the pre-production phase, test the connector with friendly users during the production.
Investigation, analysis and solution proposal of issues on commercial or test transactions.
Share knowledge of the new features with the CIS team so that these features can be configured by CIS engineer.
Essential knowledge, preferred skills and experience:
You have an Engineering degree in IT or ICT or the equivalent experience.
You have good operational knowledge of UNIX and Windows.
You have implementation skills (C#, Python, shell, Java, Web services).
You are able to dive into technical specifications of features implemented by Dev team.
You are a team player, have a strong sense of initiative and are flexible in accepting and executing new ways of working.
Very good knowledge of the English language (verbal and written) is a must. Any other
language (especially French and Dutch) is an asset.
You have good communication skills, like to interact with Customers and are Customer driven with a keen eye for high quality.
You are willing to work outside normal business hours during a short period to support Customer test sessions in AP, MEA and US regions.
Desirable or additional skills:
Working experience in a similar function, working in the Mobile Payments or
Telecommunications Industry is an advantage.
Experience with one or more scripting methods (Shell, Perl, Python and PHP) or working knowledge of XML and APIs is an added advantage.
You are capable of quickly handling different Web-development frameworks (such as WCF, Web Studio…).
You are experienced with or capable of quickly gaining operational knowledge of these protocols: FTP, HTML over HTTPs, SOAP, REST, mutual TLS/SSL encryption, VPN IPSEC, xml.