helpdesk technician

Location: Brussels, Belgium
Job Type: Contract
Specialisation: Bouw
Salary: Negotiable
Reference: 77379-ITBEL-JDL_1604568255
Contact: Jules Delcon
Email: email Jules
Responsibilities

*Serve as the first point of contact for customers seeking technical assistance over the phone or email
*Perform remote troubleshooting through diagnostic techniques and pertinent questions
*Determine the best solution based on the issue and details provided by customers
*Walk the customer through the problem-solving process
*Direct unresolved issues to the next level of support personnel
*Provide accurate information on IT products or services
*Record events and problems and their resolution in logs
*Follow-up and update customer status and information
*Pass on any feedback or suggestions by customers to the appropriate internal team
*redirect problems to correct resource
*follow standard help desk procedures
*train computer users as necessary
*clean up computers
*Identify and suggest possible improvements on procedures
*Install images on different computers

Requirements

*Proven experience as a help desk technician or other customer support role
*Tech savvy with working knowledge of office automation products, databases and remote control
*Good understanding of computer systems, mobile devices and other tech products
*Knowledge of Active Directory and GPO
*Ability to diagnose and resolve basic technical issues
*Proficiency in English, French and Dutch
*Excellent communication skills
*Customer-oriented and cool-tempered
*Knowledge of PowerShell is a plus
*Knowledge of WDS is a plus