Metering & Billing Manager

  • Location

    Redhill, Surrey

  • Sector:

    Bouw

  • Job type:

    Blijvend

  • Salary:

    £35000 - £40000 per annum

  • Contact:

    Chris Wethered

  • Contact email:

    Chris.Wethered@voltinternational.co.uk

  • Job ref:

    BBBH1314_1625130516

  • Published:

    4 maanden geleden

  • Expiry date:

    2021-08-30

  • Startdate:

    ASAP

Metering & Billing Manager Permanent

Our utility client requires a Metering & Billing Manager to manage the end-to-end metering and billing process.

You will be

*Supporting and motivating Team Leaders and subsequent teams to provide a first-class service to our customers, resolving all possible enquiries first time.
*Working collaboratively with colleagues across the business at all levels to ensure our service operates successfully for our customers.
*Line managing a group of revenue controllers.
*Identifying trends in performance, creating new initiatives, and sharing continuous improvement concepts with the Service Improvement function.
*Ensure that key department processes are regularly analysed and reported, enabling any gaps or process failures to be identified, interrogated, and improved to avoid further failure and cost.
*Escalation point and liaison for other departments to resolve customer queries relating to billing, collection, and operational issues.
*Maintain the company budget & targets.
Background Essentials
*A proven leader who can execute operational best practice to achieve service excellence.
*Experience of managing Team Leaders and their team of advisors in a contact centre environment.
*Revenue Control
*Billing processes and management

Necessary competencies

*Ability to design, implement and manage robust and measurable feedback mechanisms.
*Customer focused leader with personal strengths of analysis, monitoring and tracking.
*Drive, enthusiasm, and energy for improving process and procedures.
*Possess good listening, written and verbal communication skills.
*Team player
*Ability to work flexibly.
*Strong prioritisation skills and ability to manage own workload.
*Ability to make effective decisions within established procedure.
*Good organisational skills

I look forward to speaking to you soon.