Service Desk Team Leader

Location: Londen
Job Type: Blijvend
Specialisation: Information Technology
Salary: Up to £45000.00 per annum
Reference: BBBH3138_1658318496
Contact: Bruce Simpson
Email: email Bruce
Our Service Delivery Team

Our teams comprise of technical support staff in total - service desk + field engineers, split into 3 teams, managed by excellent Service Desk Team Leaders, and we're actively hiring.

Our Service Desk Team Leaders are client-facing and enjoy acting as the main focal point for escalations of customer technical and non-technical matters and leading by example as they manage and inspire their growing teams.

Our Service Desk Engineers, all share the same traits - enthusiasm, agile thinking, collaborative, and customer happiness champions.

We are looking for a new Service Desk Team Leader with a strong mix of people skills and technical expertise to manage a virtual team of 10 Service Desk Support engineers and enable further team growth. This is a crucial role for us, and you would be supported by our Head of Service Delivery and other key team member.

If you are currently an MSP Service Desk Team Leader who is looking for a new challenge within a high growth market leader, then please get in touch!

We would love to hear from you if you think and work collaboratively, with the ability to prioritise and quickly change gears to accommodate the day-to-day challenges of a busy Service desk, which include:
Issue resolution; ticket queue management; escalation/conflict/major incident management; team leadership; best practice ITIL processes, including reviews and follow-ups; maintenance and enhancement; reporting including driving quality initiatives and assessments to further improve services, and actively promoting excellent customer service.

Our Tech Stack looks like this:
* Windows Server 2008 to 2016
* Microsoft Azure
* Office 365 management and administration
* Active Directory/Exchange management
* Accountancy applications - iManage/Caseware/IRIS etc
* Networking
* Domains/DNS

What we Offer:
Competitive salaries, remote working, and tremendous scope for personal and professional development in a learning-focused environment, working alongside experts in the latest technologies